Thank you for shopping at Skanda Mart. This Shipping & Delivery Policy explains how and when your products will be delivered once an order is placed on www.skandamart.com. By placing an order, you accept this policy and agree to our Terms & Conditions.

 

1.SERVICE REGIONS

We currently offer delivery services to the following regions:

Region	Coverage
Local Delivery	Selected pin codes in Bangalore
State-wide Delivery	Other pin codes across Karnataka
South India Delivery	Tamil Nadu, Kerala, Andhra Pradesh, Telangana, Puducherry
Pan-India Delivery	Selected serviceable locations

Availability depends on courier partners and product eligibility.

2.SHIPPING METHODS AVAILABLE

2.1 Home Delivery (Paid)

Delivery charges are calculated based on destination location and order quantity and will be visible during checkout.

3.DELIVERY TIMELINES

Estimated standard delivery time (business days):

Region	Estimated Delivery
Bangalore Local	1 – 3 days
Rest of Karnataka	2 – 5 days
South India	3 – 7 days
Rest of India	5 – 10 days

Note: Delivery timelines may vary due to holidays, weather, traffic, transport delays, or courier limitations.

4.ORDER PROCESSING TIME

• Orders are processed within 24 – 48 hours after successful payment.
• Orders placed on weekends/holidays are processed the next business day.

5.DELIVERY ATTEMPTS & FAILURE

• If the courier is unable to reach you, they may attempt delivery up to two (2) times.
• Incorrect or incomplete address details may lead to delivery failure.
• Refunds will not be applicable for failed deliveries caused by wrong address or customer unavailability.

6.PRODUCT PACKAGING & HANDLING

• All consumable products are packed securely to avoid leakage, breakage, spillage, or tampering during transit.
• Certain products may be temperature-sensitive; please refrigerate if recommended on the label.

7.SHIPPING CHARGES

Shipping charges depend on:

• Delivery pincode
• Order weight/quantity
• Region
• Shipping method (courier, own delivery, or pickup)

Final shipping cost will be displayed at checkout before payment.

8.COURIER & DELIVERY PARTNERS

We work with verified third-party courier/logistics companies and may change or add partners based on service availability.

9.ORDER TRACKING

Tracking details (if applicable) will be sent via:

• Email
• SMS
• WhatsApp

Customers may also contact support for tracking assistance or website menu directly.

10.DAMAGE, LEAKAGE, OR WRONG PRODUCT DELIVERY

If you receive damaged, leaked, opened, expired, or wrong products:

1. Record clear unboxing video + photos
2. Report within 24 hours of delivery
3. Send proof to our support team

Eligible cases may receive replacement or partial/complete refund under our Refund & Replacement Policy.

11.CONTACT & SUPPORT

For order, delivery, or tracking related issues:

📧 Email: support@skandamart.com
📱 WhatsApp/Phone: [Enter Number Here]
📍 Pickup Address: [Enter Full Address – Bangalore]